Optimus Achieving Business Excellence

Optimus programme An Grianan hotel inishowen donegal derryOptimus
is an ongoing customer service program, which is run at the An Grianan Hotel.  Optimus programme was developed by Failte Ireland in 2010, it was developed to help improve the overall level of customer service being delivered throughout the country.

Delivering the Best
Failte Ireland's Optimus provides Hotels with an approach to managing their business, which matches worldwide standards in hospitality with an individual approach that reflects the character of each business. The foundation of the Optimus model , Service Excellence, ensures that everyone in the organisation makes a very deliberate effort to contributing towards a positvie customer experience.

Optimus is a national quality standard and business improvement tool for the Irish tourism industry. The multi-tiered programme was designed to help businesses understand their performance and assist them in making continuous improvement

SERVICE EXCELLENCE IS BASED ON POSITIVE ATTITUDES AND THE BELIEF THAT EACH ONE OF US CAN AND MUST MAKE A DIFFERENCE TO THE CUSTOMER'S EXPERIENCE